Terms & Conditions

BEFORE YOU PLACE YOUR ORDER MAKE SURE THAT THERE IS AMPLE ROOM FOR OUR DELIVERY VEHICLE AS DESCRIBED BELOW:

PLEASE NOTE

ECONOMY DELIVERY: Your products will be delivered within 3-5 working days from the day you place your order.

PREMIUM DELIVERY: Your products will be delivered within 1-3 working days from the day you place your order.

Deliveries are made on tail lift offload vehicles (not crane offload), with manually-operated pump trucks placing the pallet as near to your property as is deemed safe. Delivery can only be made if there is suitable access and a flat level surface, free of gravel and uneven paving etc. The driver will leave your pallet as CLOSE AS POSSIBLE to where you require it provided the access is deemed safe and suitable. If ground is unsuitable, pallets may be left on the roadside/kerbside at the driver's discretion.

All pictures shown on this website are issued by the company by way of a general description only. All our products are naturally sourced and we cannot guarantee the exact appearance or colours of products shown on this website, or that the products will exactly match the appearance or colours. Natural products may show some colour variations. Please note: all sizes and weights quoted are approximate values.

Prices include VAT & delivery charges & Goods are usually despateched on the same day as the order is received (if placed before 1pm).

Orders placed by 1pm will be despatched on the same day; orders placed after 1pm will be despatched on the next working day. Occasionally stocks might be low on certain items; in which case you will be informed of any delays immediately.

Changes to orders or cancellations must be made before goods are despatched. Refunds will only be considered if the goods have not left our yard; re-stcoking charges will apply for any orders that are cancelled once they have been despatched.

Un-delivered orders will incur re-delivery costs if due to poor access. If the pallets are returned due to unsuitable access or the order is rejected because the customer has ordered the wrong material the customer will incur a cost of haulage costs incurred by the company and a re-stocking fee of £25.00 per pallet or bulk bag.

Town & Country Aggregates will make every effort to deliver products on the agreed date, but if for any reason the company is unable to deliver then no liability will fall to the company either in damages or delays.

The Company will not accept any liability for damage to property caused during delivery, and the customer must agree that their driveway can withstand the weight of at least 1 tonne (1,000kgs).

RETURNS POLICY

If the order has been incorrectly despatched by the company we will make arrangements to have the product collected and a full refund will me made, once the product has been returned to stock. 

If a customer has made any error with their order the customer should call the office immediately to make arrangements to have the product returned. If it is agreed that the product will be returned.

You have 7 days from date of purchase to be elgible for a refund

For more information about your specific query please contact our office:

Telephone No. 01298 27611

Registered Office – Town & Country Aggregates, Smalldale Farm, Smalldale, Buxton, Derbyshire, SK17 8EA.

Registered in England. No 06855459

Telephone: 01298 27611 or Fax: 01298 27596